Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SHBXPSM001 Mapping and Delivery Guide
Lead teams in a personal services environment
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SHBXPSM001 - Lead teams in a personal services environment |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to lead and manage individuals and teams and support and encourage their commitment to the organisation. It requires the ability to communicate effectively with team members, monitor the quality of day to day work and manage technical and service performance through effective leadership.This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a personal services environment; this can be: a beauty, hairdressing or barbering industry workplace or a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public. Assessment must ensure use of: a team whose overall performance is the responsibility of the individual; this can comprise: team members in a personal services industry workplace; or people who participate in role plays or simulated activities within a training organisation paying clients for whom the team is providing services; these can be: clients in a personal services industry workplace; or clients in a simulated personal services workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business the following documents which can be actual documents used by a personal services business or generated by a registered training organisation for the purposes of project and assessment activities: documents which outline personal services values and business objectives; these could include mission statements, client service policies and job descriptions a range of job descriptions. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and: hold a Diploma of Salon Management, or be able to demonstrate equivalence of competencies; and have at least three years full time employment experience as a manager for a personal services business where they have applied the skills and knowledge covered in this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Personal Services Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop team commitment and cooperation. |
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Element: Monitor work operations and support team members. |
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